Your privacy matters to lobby5. Learn how we collect, use, protect, and manage your personal information in accordance with international data protection standards.
Last Updated: January 15, 2026
Effective Date: January 15, 2026
Welcome to the lobby5 Privacy Policy. This document explains how lobby5 (referred to as "we," "us," or "our") collects, uses, stores, protects, and shares personal information from players (referred to as "you" or "your") who register accounts and use our online gaming services at lobby5.cam. We are committed to protecting your privacy and handling your personal data with transparency, security, and respect for your rights.
This Privacy Policy applies to all personal information collected through our website, mobile applications (if applicable), customer support channels, and any other services provided by lobby5. By creating an account or using lobby5 services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy.
lobby5 operates as an online gaming platform serving the Indonesian market, and we process personal data in compliance with international data protection standards and best practices. If you have any questions or concerns about how we handle your personal information, please contact our data protection team using the contact details provided at the end of this document.
lobby5 collects various categories of personal information to provide, maintain, and improve our gaming services, ensure account security, comply with regulatory requirements, and deliver personalized experiences. The types of information we collect include:
When you register an account with lobby5, you voluntarily provide personal information including:
When you access and use lobby5 services, we automatically collect certain technical and behavioral information:
In certain circumstances, we may receive information about you from third-party sources including payment processors, identity verification services, fraud prevention agencies, and marketing partners. This information is used to verify your identity, prevent fraud, and comply with legal obligations.
lobby5 processes your personal information for specific, legitimate purposes related to providing gaming services, maintaining platform security, and complying with legal requirements. We use your information for the following purposes:
lobby5 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with carefully selected partners and service providers under the following circumstances:
We engage trusted third-party service providers to support our operations, including payment processors (for BCA, BRI, BNI, Mandiri, and e-wallet transactions), identity verification services, customer support platforms, cloud hosting providers, data analytics tools, and marketing partners. These providers are contractually obligated to protect your data and use it only for specified purposes.
Your gameplay data may be shared with game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and others to enable game functionality, calculate winnings, and provide player support. These providers operate under strict data protection agreements.
We may disclose your information to government authorities, regulators, law enforcement agencies, or legal advisors when required by law, court order, or regulatory request. We may also disclose information to protect lobby5's legal rights, prevent fraud, or ensure platform security.
In the event of a merger, acquisition, corporate restructuring, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified of any such transfer and given options regarding your data.
lobby5 implements robust technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:
Encryption: All data transmitted between your device and lobby5 servers is protected using 256-bit SSL/TLS encryption. Sensitive data at rest is encrypted using industry-standard algorithms.
Access Controls: Personal data is accessible only to authorized personnel who require it for their job functions. Multi-factor authentication and role-based access controls limit internal data exposure.
Infrastructure Security: Our servers are hosted in secure data centers with physical security measures, fire protection, climate control, and 24/7 monitoring. Regular security audits and penetration testing identify vulnerabilities.
Incident Response: We maintain an incident response plan to quickly detect, contain, and remediate security breaches. In the event of a data breach affecting your information, we will notify you as required by applicable law.
While we employ comprehensive security measures, no system is completely immune to security threats. You play an important role in protecting your account by maintaining strong, unique passwords, not sharing login credentials, and promptly reporting suspicious activity to our support team.
lobby5 uses cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you on subsequent visits.
You can manage cookie preferences through your browser settings. However, disabling essential cookies may affect platform functionality and prevent you from accessing certain features.
lobby5 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our Terms & Conditions. Specific retention periods vary by data type:
When data is no longer required, we securely delete or anonymize it in accordance with our data disposal procedures. Anonymized data that cannot be attributed to any individual may be retained indefinitely for statistical and research purposes.
As a lobby5 player, you have the following rights regarding your personal information:
To exercise any of these rights, please contact our data protection team at [email protected]. We will respond to your request within 30 days. Some rights may be subject to legal restrictions or legitimate business interests.
lobby5 primarily operates within Indonesia, but your personal information may be transferred to and processed in countries outside Indonesia where our service providers, payment processors, or game providers are located. These countries may have different data protection laws than Indonesia.
When we transfer your data internationally, we implement appropriate safeguards including contractual protections, data processing agreements, and security measures that meet international standards. We only work with partners who demonstrate adequate data protection practices.
lobby5 services are intended exclusively for adults aged 21 years and older. We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that information and terminate the associated account.
If you believe a minor has registered an account with lobby5, please contact us immediately at [email protected] so we can take appropriate action. Parents and guardians are encouraged to monitor their children's internet usage and prevent unauthorized access to online gaming platforms.
lobby5 reserves the right to modify, update, or replace this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated through email notification to registered players or through prominent notices on our platform at least 30 days before taking effect.
Your continued use of lobby5 services following the posting of changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. The "Last Updated" date at the top of this document indicates when the most recent revision was made.
If you have questions, concerns, or requests regarding this Privacy Policy or how lobby5 handles your personal information, please contact our data protection team:
For data protection rights requests (access, rectification, erasure, etc.), please provide your full name, registered email address, and account username to help us verify your identity and process your request efficiently. We may request additional verification documentation to protect against unauthorized access to your personal information.
By using lobby5 services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.
lobby5 employs multiple layers of security and privacy protection to safeguard your personal information
All data transmitted between your device and lobby5 servers is protected with bank-grade encryption, preventing unauthorized interception.
Identity verification procedures prevent account fraud and ensure only legitimate account owners can access funds and personal data.
Personal information is stored on secure servers in protected data centers with physical access controls and 24/7 monitoring.
lobby5 never sells, rents, or trades your personal information to third parties for marketing purposes. Your data remains confidential.
Only authorized personnel with legitimate business needs can access your personal data, under strict confidentiality agreements.
In the unlikely event of a data breach, we commit to transparent and prompt notification in accordance with applicable regulations.
Our data protection team is available 24/7 to answer questions about how we handle your personal information and assist with privacy-related requests.
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