Please read these terms carefully before using lobby5 services. By creating an account, you agree to be bound by these terms.
Last Updated: January 15, 2026
Effective Date: January 15, 2026
For the purposes of these Terms and Conditions, the following definitions apply:
By accessing, registering, or using any part of the lobby5 platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy and Responsible Gaming Policy. These terms constitute a legally binding agreement between you and lobby5.
If you do not agree with any provision of these Terms and Conditions, you must immediately cease using lobby5 services and refrain from registering an account. Continued use of the platform following the posting of changes to these terms will constitute your acceptance of such modifications.
lobby5 reserves the right to modify, update, or amend these Terms and Conditions at any time without prior notice. Any changes will become effective immediately upon posting on the lobby5 website. It is your responsibility to review these terms periodically. Material changes will be communicated through email notification to registered Players or through prominent notices on the platform.
To register and maintain an account with lobby5, you must meet the following eligibility criteria:
You must be at least 21 years of age to register, deposit funds, or participate in any gaming activities on lobby5. We enforce strict age verification procedures as part of our commitment to responsible gaming and compliance with applicable regulations. By registering, you represent and warrant that you are 21 years of age or older.
lobby5 services are intended for residents of Indonesia. You must be physically located within Indonesia at the time of registration and gameplay. We reserve the right to verify your location through IP address tracking, device geolocation, or other technical means. Players accessing lobby5 from jurisdictions where online gaming is prohibited are doing so at their own risk and in violation of these terms.
You must possess the legal capacity to enter into binding contracts under Indonesian law. You must not be subject to any legal restrictions that would prevent you from participating in online gaming activities. You represent that you are not using lobby5 services in violation of any applicable laws, regulations, or third-party rights.
Each Player is permitted to maintain only one account with lobby5. Creating multiple accounts, using nominee accounts, or allowing others to use your account is strictly prohibited and will result in immediate account suspension and forfeiture of funds. All accounts must be registered in the Player's own legal name.
To create an account with lobby5, you must provide accurate, complete, and current information during the registration process. Required information includes your full legal name, date of birth, residential address, email address, mobile phone number, and preferred password. You agree to update your account information promptly if any changes occur.
lobby5 implements Know Your Customer (KYC) procedures to verify Player identities, prevent fraud, and comply with anti-money laundering regulations. Before processing your first withdrawal, we may require you to submit documentation including a government-issued photo ID (KTP, passport, or driver's license), proof of address (utility bill or bank statement dated within the last three months), and a selfie photograph holding your identification document.
Failure to provide requested verification documents within a reasonable timeframe may result in account restrictions or suspension. All verification documents are handled confidentially in accordance with our Privacy Policy. The verification process typically takes between 1 to 24 hours, though additional time may be required in certain circumstances.
You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login information with any third party or allow others to access your account. lobby5 employs industry-standard SSL encryption to protect data transmission, but you acknowledge that no system is completely secure.
You agree to notify lobby5 immediately if you become aware of any unauthorized use of your account or any other security breach. lobby5 will not be liable for any losses or damages arising from your failure to maintain account security or from unauthorized access resulting from your negligence.
lobby5 accepts deposits exclusively in Indonesian Rupiah (IDR) through authorized payment methods including major Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) and e-wallet services (OVO, DANA, GoPay, ShopeePay). The minimum deposit amount is Rp 50.000. There is no maximum deposit limit, though individual payment methods may impose their own transaction limits.
Deposits are typically credited to your gaming account instantly upon successful processing. In rare cases where a deposit is delayed, please contact customer support with your transaction reference number. lobby5 reserves the right to refuse any deposit at our sole discretion.
Withdrawal requests must be made through your account dashboard using the same payment method used for deposit unless alternative arrangements are approved by lobby5. The minimum withdrawal amount is Rp 100.000. Standard withdrawal processing takes up to 24 hours for verified accounts, with funds transferred directly to your designated Indonesian bank account or e-wallet.
Players with VIP Gold tier status or higher receive priority withdrawal processing. All withdrawal requests are subject to KYC verification requirements. lobby5 reserves the right to request additional documentation before processing withdrawals, particularly for large amounts or first-time withdrawal requests.
lobby5 does not charge fees for deposits or withdrawals. However, your payment provider (bank or e-wallet service) may impose transaction fees or processing charges. Players are responsible for any fees assessed by third-party payment processors. Currency conversion fees do not apply as all transactions are conducted in Indonesian Rupiah.
lobby5 offers various bonuses and promotional offers to eligible Players, including welcome bonuses, deposit bonuses, cashback offers, loyalty rewards, and special tournament prizes. Bonus eligibility criteria, wagering requirements, validity periods, and other terms are specified in the promotional terms for each offer. By claiming a bonus, you agree to comply with all applicable bonus terms.
Most bonuses are subject to wagering requirements, which specify the number of times you must play through the bonus amount before winnings can be withdrawn. Wagering contributions vary by game type: slots typically contribute 100%, table games contribute 20%, and live casino games contribute 10%. The maximum bet allowed while an active bonus is in play is Rp 50.000 per spin or hand unless otherwise specified.
Bonuses are intended for recreational play and may not be used for professional or syndicate gambling, arbitrage betting, or any form of bonus abuse. lobby5 reserves the right to void bonuses, cancel winnings, and suspend accounts if we detect fraudulent activity, bonus abuse, or violation of promotional terms. Only one bonus may be active on an account at any given time unless explicitly stated otherwise.
All games on lobby5 use certified Random Number Generator (RNG) technology or live dealer systems to ensure fair and unpredictable outcomes. Game rules, payout rates, and Return to Player (RTP) percentages are displayed for each game. Players are expected to familiarize themselves with game rules before playing.
The following activities are strictly prohibited on lobby5 and may result in account termination and forfeiture of funds:
In the event of a dispute regarding game outcomes, technical malfunctions, or account transactions, lobby5's decision based on our server logs and transaction records shall be final and binding. Players may submit disputes to customer support within 30 days of the disputed event. Disputes submitted after 30 days will not be considered.
lobby5 is committed to promoting responsible gaming practices and protecting vulnerable Players. We provide tools including deposit limits, session time limits, cooling-off periods, and self-exclusion options. Players are encouraged to set personal limits and monitor their gaming behavior.
If you believe your gambling is becoming problematic, please contact our customer support team immediately to discuss account restrictions or self-exclusion. We also encourage seeking assistance from professional gambling support organizations. Remember that online gaming should be entertainment, not a source of income or a solution to financial problems.
lobby5 services are provided on an "as is" and "as available" basis without warranties of any kind, express or implied. We do not guarantee uninterrupted, error-free, or secure access to our platform. lobby5 shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our services.
lobby5 is not responsible for losses resulting from technical failures, internet connectivity issues, force majeure events, or third-party actions beyond our reasonable control. In no event shall lobby5's total liability exceed the amount deposited into your account during the three months preceding the event giving rise to the claim.
lobby5 reserves the right to suspend, restrict, or terminate your account at any time if we determine that you have violated these Terms and Conditions, engaged in fraudulent activity, or if continued service provision would violate applicable laws. Upon account termination, any remaining balance (excluding forfeited funds) will be returned to you after deducting any outstanding obligations.
Players may request voluntary account closure at any time by contacting customer support. Closed accounts cannot be reopened for a minimum cooling-off period of 30 days. Self-excluded accounts remain closed for the duration of the self-exclusion period selected by the Player.
These Terms and Conditions are governed by and construed in accordance with international gaming industry standards and best practices. Any disputes arising from these terms or your use of lobby5 services shall be resolved through good-faith negotiation between you and lobby5.
If negotiation does not resolve the dispute within 30 days, either party may submit the matter to binding arbitration. The arbitration shall be conducted in English, and the decision of the arbitrator shall be final and binding on both parties. Each party shall bear its own costs associated with arbitration.
If you have questions, concerns, or require clarification regarding these Terms and Conditions, please contact lobby5 customer support through the following channels:
Our customer support team consists entirely of native Indonesian speakers who can assist you in Bahasa Indonesia despite our platform being in English. We strive to respond to all inquiries within 24 hours, with most queries resolved immediately through live chat.
By creating an account and using lobby5 services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety.
Understanding these essential terms will help ensure a smooth and enjoyable experience on lobby5
All Players must be 21 years or older. Identity verification through government-issued ID is mandatory before first withdrawal.
Multiple accounts are prohibited. Each Player may maintain only one active account registered in their legal name.
All bonuses carry specific wagering requirements and validity periods. Read promotional terms before claiming offers.
Protect your account credentials. Never share your password. Enable all available security features for maximum protection.
All games use certified RNG or live dealer systems. Cheating, collusion, and bonus abuse result in account termination.
Use deposit limits and self-exclusion tools. Contact support if gambling becomes problematic. Play for entertainment only.
Our customer support team is available 24/7 to answer any questions about these Terms and Conditions in English or Indonesian.
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